Products
General
1. What are ’Featured Products’?
These are major products, like Marketing Escalator, that we believe require more detailed information to help you decide if you want to buy them. So, we have set them apart from this purpose. However, you are still able to buy these products using the ’Shop’ facility.
2. Can I use Marketing Escalator with a MAC and with a variety of browsers?
Yes. This is another great advantage from the fact that the program is delivered online. You can access it much more widely.
3. Will I need any extra training to use the Escalator program?
No. The program is simple-to-use and often self-explanatory. It also comes with an Overview Tutorial, which explains how to use the program, it has a ’Help’ section, and it has other help material.
4. I don’t have any knowledge of marketing, can I still use Marketing Escalator and will I still get maximum value from it?
Absolutely. The program has been created for people with no real marketing skills as well as those who do have a grasp of marketing. The planning program itself is very user-friendly and it takes you step-by-step through the whole planning process. It comes with 23 interactive video tutorials and a detailed planning manual, all of which have been developed especially for the novice marketer.
5. How many users does the Marketing Escalator licence cover?
The subscription is for a single-user only, which is ideal for most small businesses. Multi-user licences are available. Simply email licenses@cluedupmarketing.com with the number you require and you will receive a special quotation.
6. We are a group of students who want to use Marketing Escalator to help with our studies - is there a special rate for a student group?
Yes. We offer special deals to colleges and universities as well as direct to student groups, which allows the purchase a multi licence at a very advantageous rate. Simply email licenses@cluedupmarketing.com with the number you require and you will receive a special quotation.
7. What are the minimum system requirements for Escalator?
the Escalator program itself does not take up any space on your computer. It also works with any operating system and the most popular browsers. However, we recommend that, to obtain maximum benefit from the program, your Internet connection is Broadband.
8. Can I see a sample plan created using the Marketing Escalator Program?
Yes. You can download a free sample plan by hitting the ’Free Sample’ button in the left column. The learning e-manual ’How to Write a Marketing Plan for the Small Business’ also contains sample plans created using Escalator.
9. Can I look at Marketing Escalator before I buy it?
We offer an extensive video tour of the program, which is free to access. Hit the ’Take a Tour!’ button in the left column.
10. Can I check out the Learning e-Manuals before I buy them?
Yes. You can download sample chapters FREE. You’ll find the link on the product page. Bear in mind also that the e-manuals come with a 100% money-back guarantee up to 90 days if for any reason you’re not delighted with the product.
11. If I have a problem with any of your products or services, whom do I contact?
You’ll find contact details under ’Contact Us’.
12. Do you have plans to introduce additional help products for the small business in the near future?
Yes. We will be adding more learning e-manuals, video training programs and another major online program. So keep up to date with the website. You can get details of all changes to the site automatically by grabbing our RSS feed
13. Will you be updating the complimentary material?
Constantly. The ’News & Help Articles’ section is updated weekly. More White Papers and Podcasts are in the pipeline. So, do keep visiting the website. You can get details of all changes to the site automatically by grabbing our RSS feed.
14. If I subscribe to the Cluedup Newsletter, do I have to purchase anything?
No. The newsletter is free and available to anyone. You will also be given the opportunity to unsubscribe each time you receive the newsletter or communications about it.
15. I like the look of your Professional Support Services; can I use these without buying any of your products?
No. The Professional Support Services are exclusive to cuatomers who have made at least one purchase from the website. The principle behind these is to add value to the products that we offer and to help our clients themselves get more value from these products in growing their business.
16. What currencies do you accept?
At the moment, we accept USD, GBP and Euros. We may add to this list, subject to demand.
17. Can I buy your products in any currency I choose?
No. This is not our decision, but that of the authorities. US, Canadian, Australian and all other customers residing outside the EU must pay in USD. If a UK resident, you must pay in GBP. EU residents (exc UK) in GBP or Euros. This is beause of VAT laws. EU residents, outside UK, need not pay VAT if they provide us with a valid VAT number.
18. Will shipping, taxes or other charges be added to the prices shown?
There are no shipping charges. No taxes will be added to purchases in USD.
Purchases in GBP and Euros will be subject to VAT at 17.5%, although you will be able to reclaim this if you are VAT registered. EU residents outside UK can avoid VAT by providing a valid VAT number. There are no other charges.
19. What is RSS and can I take an RSS feed from your website?
RSS stands for ’really simple syndication’ and it allows you to receive feeds on your computer automatically from sites you designate. Look for the red RSS symbol, which you’ll see on this site. To set up your feeds, the first thing you need is a ’news reader’. This is just a piece of software, which you can usually download free on the Internet, that checks the feeds on our site and let’s you read new articles and other items as we add them. So, you don’t have to visit our site every time you want to update your info on what we offer.
20. Can I get my money back if I am dissatisfied with any of your products?
Absolutely. If, for any reason, you are not delighted with any product, you have up to 90 days from the date of purchase to claim a 100% refund. No questions asked. We guarantee prompt repayment.
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